Privacy Policy

At Uniq Floors, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, requesting a quotation or enquiring about our flooring products and services.

This Privacy Policy explains how we collect, use and protect your personal information when you visit or use uniqfloors.co.uk.

1. Who We Are

Uniq Floors is a London-based flooring specialist supplying and installing carpets and premium flooring solutions for residential and commercial interiors.

Our services include carpets, luxury vinyl flooring (LVT), bespoke wood flooring, sisal, sisal-look flooring, rugs and commercial flooring.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details below:

Uniq Floors
Telephone: 020 7433 3131
Email: sales@uniqfloors.co.uk
Website: uniqfloors.co.uk

Our current website information also identifies our London showroom location and business contact details. These details may be updated as our showroom relocation progresses.

2. Information We Collect

We may collect personal information that you voluntarily provide when you interact with our website or contact our team.

This may include:

• Your name
• Email address
• Telephone number
• Property or project information
• Your flooring requirements
• Information provided when requesting a quotation
• Information provided when booking an appointment
• Information included in an enquiry or message
• Any other information you choose to provide to us

We may also collect certain technical information automatically when you use our website, such as information relating to your device, browser and interaction with the website.

3. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries.
• Provide information about our flooring products and services.
• Prepare and provide quotations.
• Discuss your flooring requirements.
• Arrange consultations and showroom appointments.
• Arrange measurements and installation services.
• Communicate with you regarding your project.
• Provide customer service and support.
• Manage our business relationship with you.
• Improve our website, services and customer experience.
• Understand how visitors use our website.
• Maintain the security and functionality of our website.
• Comply with applicable legal and regulatory requirements.

Where we send marketing communications, we will do so in accordance with applicable data protection and electronic marketing laws.

4. How We Process Your Information

We only use personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Responding to Your Enquiry

We may process your information where it is necessary to respond to your request, provide information or take steps at your request before entering into a contract.

Providing Our Services

Where you become a customer, we may process your information as necessary to provide our flooring products and services and manage our relationship with you.

Legitimate Interests

We may process certain information where this is necessary for our legitimate business interests, provided that those interests do not override your fundamental privacy rights.

Consent

Where consent is required, we will ask for your consent before processing your information for the relevant purpose. You may withdraw consent where consent is the legal basis for processing.

5. Enquiries and Quotations

When you contact Uniq Floors through our website, telephone, email or other communication channels, we may use the information you provide to respond to your enquiry and understand your flooring requirements.

If you request a quotation, we may use your information to prepare and provide the quotation and to communicate with you regarding the proposed project.

Project information may include details about the property, the rooms involved, flooring requirements, measurements or other information relevant to providing our services.

6. Website Analytics and Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly, understand how visitors interact with the website and improve our services.

The website uses Google Tag Manager infrastructure, which may allow different website technologies, analytics or measurement tools to be managed through the website.

Cookies may include:

• Strictly necessary cookies required for the website to function.
• Analytics cookies used to understand website usage and performance.
• Marketing or advertising cookies, where applicable.

Where required by law, we will request your consent before placing or using non-essential cookies.

You can manage or withdraw your cookie preferences through the cookie consent mechanism provided on the website, where available.

For more information about cookies and how they are used, please refer to our Cookie Policy.

7. Third-Party Services

We may use third-party service providers to help operate our website, communicate with customers, analyse website performance or provide other business services.

These providers may process personal information on our behalf where necessary to provide their services.

Depending on the tools currently used by the website, these may include website hosting, analytics, communication, appointment, form or advertising service providers.

Third-party providers are expected to process information in accordance with applicable data protection requirements.

8. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers where this is necessary to operate our business or provide services to you.

For example, information may be shared where necessary with:

• Website and hosting providers
• IT and technical service providers
• Communication and email service providers
• Analytics providers
• Professional advisers
• Flooring installation or project partners where necessary to fulfil your project
• Government authorities or regulators where we are legally required to do so

We only share information where there is a legitimate reason to do so and, where applicable, appropriate contractual and data protection safeguards are in place.

9. International Transfers

Some third-party service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

10. How Long We Keep Your Information

We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on the type of information, the nature of our relationship with you, whether you have become a customer and whether we have legal, accounting or regulatory obligations to retain certain information.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have rights under applicable UK data protection law, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request the transfer of certain information to another organisation.
• Withdraw consent where we rely on consent as the legal basis for processing.

These rights are subject to certain legal conditions and exemptions.

13. How to Exercise Your Rights

If you would like to exercise any of your data protection rights or have a question about how we use your information, please contact us:

Email: sales@uniqfloors.co.uk
Telephone: 020 7433 3131

Please provide enough information for us to identify you and understand your request.

We may need to request additional information to verify your identity before responding to certain requests.

14. Marketing Communications

If you choose to receive marketing communications from us, we may contact you about relevant flooring products, services, offers, showroom information, projects or other updates.

Where applicable, we will obtain the required consent before sending electronic marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option included in the relevant communication.

15. Links to Other Websites

Our website may contain links to third-party websites, including flooring manufacturers, suppliers, social media platforms and other external websites.

This Privacy Policy applies only to the Uniq Floors website.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

16. Children’s Privacy

Our website and services are intended for general audiences and are not specifically directed towards children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

17. Complaints

If you have concerns about how we collect or use your personal information, we encourage you to contact us first so that we can investigate and try to resolve your concern.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.

You can find information about making a complaint through the ICO’s official website.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Our website
• The technology we use
• The way we process personal information
• Applicable legal or regulatory requirements

When we make changes, we will update the Last Updated date at the top of this page.

We recommend checking this page periodically to remain informed about how we protect your information.

19. Contact Us

If you have any questions about this Privacy Policy, your personal information or how we process your data, please contact us.

Uniq Floors

Telephone: 020 7433 3131
Email: sales@uniqfloors.co.uk
Website: https://www.uniqfloors.co.uk/

We will be happy to assist you with any privacy-related enquiry.